Refund and Return Policy

Last updated: 25th February 2026

At 17thchills, customer satisfaction is important to us. Due to the nature of our food products, the following Refund and Return Policy applies.

1. No Returns on Food Items

All food items sold by 17thchills, including yogurts, buffet meals, shawarma, beverages, and other perishable products, cannot be returned once delivered or picked up.

2. No Refunds After Preparation

Because our products are freshly prepared, all sales are final once an order has been confirmed and prepared.

3. Eligible Refunds or Replacements

Refunds or replacements may be considered only under the following conditions:
• You received the wrong item
• Your order was missing items
• Your food arrived damaged or spilled

Any of the above issues must be reported immediately at the point of delivery or within 1 hour of receipt.

4. How to Report an Issue

To report a problem, please contact us with:
• Your order number
• A clear description of the issue
• Photo evidence where applicable

Email: yemisifadele@17thchills.com
Phone: +234 706 938 7854

5. Refund Processing

• Approved refunds will be processed back to the original payment method.
• Processing time may take 3–7 business days, depending on your bank or payment provider.

6. Order Cancellations
• Orders may be cancelled only before preparation begins.
• Once preparation has started, cancellation and refunds are no longer possible.

7. Delivery Issues

17thchills is not responsible for delays or failed deliveries caused by:
• Incorrect delivery information provided by the customer
• Customer unavailability at the delivery location

Such cases are not eligible for refunds.

8. Contact Us

If you have any questions about this policy, please contact us:

Email: yemisifadele@17thchills.com
Phone: +234 706 938 7854